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Privacy Policy

Privacy Policy

1. GENERAL

ReSale-IT Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. For the purposes of data protection legislation, we are the data controller and will process your personal data in accordance with the General Data Protection Regulation (UK GDPR) 2018 and related national laws governing personal data processing. Please read the following carefully to understand our views and practices regarding your personal data and how we treat it.

2. VISITORS TO OUR WEBSITE

We may collect and process personal data about you in the following ways:

  • 2.1.1 When you complete forms on our website (“Site”), which may include your name, address, email, and phone number.
  • 2.1.2 When you report a problem with our Site, make an enquiry, or contact us for any reason, we may keep a record of that correspondence.
  • 2.1.3 Details of your visits to our Site, including traffic data, location data, weblogs, and other communication data, as well as the resources accessed (see section 2.2.2 on Cookies).
  • 2.1.4 Whenever you disclose information to us via our Site.

2.2 Additional Data Collection:

  • IP Address: We may collect information about your device, including your Internet Protocol address for fraud protection, and for system administration. This data does not identify individual users.
  • Cookies: Our Site uses cookies to improve user experience and for analytical purposes (for more information, refer to our Cookie Policy).

2.3 Purpose of Using Personal Data:

We may use your personal data for our legitimate interests, including:

  • Providing you with the services you requested.
  • Enabling participation in interactive features.
  • Improving our Site and services.
  • Responding to your complaints or enquiries.
  • Marketing purposes, if you have opted-in (see Section 6).

3. CUSTOMERS

When you order goods or services from us, we collect your name, address, phone number, and email to process your order and fulfill our contractual obligations.

  • We may share your personal data with third parties, such as payment providers (e.g., PayPal, Barclays) and couriers (e.g., Royal Mail, DPD) to assist in order processing and delivery.
  • We may feature your feedback on our website and marketing materials (with your consent).
  • We retain your data for the duration of our contract and for 6 years afterwards for accounting purposes.

4. SUPPLIERS

We collect your personal data (employee names, contact details) to facilitate business transactions and keep the information for 6 years following the provision of goods/services.

5. IF YOU FAIL TO PROVIDE PERSONAL DATA

If you fail to provide necessary personal data when requested, we may be unable to perform our contractual obligations, which could lead to the cancellation of a product or service.

6. MARKETING

  • We may use your personal data for marketing purposes if you have subscribed to our mailing list or shown interest in our services.
  • You can opt-out of marketing communications at any time via email (dpo@resale-it.co.uk) or by phone.

7. MONITORING AND RECORDING

We may monitor and record communications for training, fraud prevention, and compliance. CCTV is also in place at our premises for security purposes.

8. LEGAL BASIS FOR PROCESSING PERSONAL DATA

We process personal data based on the following legal grounds:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests
  • Protection of vital interests

9. DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

We may disclose personal data to third parties for the following reasons:

  • To our employees and affiliated entities
  • IT service providers and professional advisers
  • HMRC and regulatory authorities
  • Third parties in the event of a business sale, merger, or acquisition
  • Police or other authorities where legally required

10. DATA SECURITY

We employ physical, technical, and organisational measures to protect personal data. However, we cannot guarantee the security of data transmitted over the internet. Always keep passwords confidential.

11. ACCESS, UPDATE, DELETE, AND RESTRICT PERSONAL DATA

You have the right to access, update, delete, or restrict the use of your personal data. Please contact us at dpo@resale-it.co.uk with any requests.

12. WITHDRAWAL OF CONSENT

You have the right to withdraw consent at any time where we rely on it to process your data. Please contact us at dpo@resale-it.co.uk.

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this policy at any time. Changes will be posted on this page, and we will notify you if there are significant changes.

14. CONTACT US

For any questions or concerns regarding your data, please contact our Data Protection Officer at dpo@resale-it.co.uk. You can also contact the Information Commissioner's Office (ICO) if you are unsatisfied with our response.

Last Updated: 31/01/2025