Privacy Policy

1. GENERAL

ReSale-IT Ltd (referred to as "we", "us", or "our") is committed to protecting and respecting your privacy. As the data controller, we will process your personal data in compliance with the General Data Protection Regulation (UK GDPR) 2018 and applicable national laws. Please read the following carefully to understand our views and practices regarding your personal data and how we treat it.

2. VISITORS TO OUR WEBSITE

We may collect and process personal data about you in the following ways:

• 2.1.1 When you complete forms on our website ("Site"), such as name, address, email, and phone number.
• 2.1.2 When you report a problem with our Site or contact us, we may keep a record of your correspondence.
• 2.1.3 Details of your visits to our Site, including traffic data, location data, weblogs, and other communication data, as well as the resources accessed (see Section 2.2.2 on Cookies).
• 2.1.4 Whenever you disclose information to us via our Site.

2.2 Additional Data Collection:

• IP Address: We may collect information about your device, including your IP address, for fraud protection and system administration. This data does not identify individual users.
• Cookies: Our Site uses cookies to enhance user experience and for analytical purposes (for more information, refer to our Cookie Policy).

2.3 Purpose of Using Personal Data:

We may use your personal data for our legitimate interests, including:

• Providing the services you requested.
• Enabling participation in interactive features.
• Improving our Site and services.
• Responding to your complaints or inquiries.
• Marketing purposes, if you have opted in (see Section 6).

3. CUSTOMERS

When you order goods or services, we collect your name, address, phone number, and email to process your order and fulfill our contractual obligations.

• We may share your personal data with third parties (e.g., payment providers such as PayPal, Barclays; couriers such as Royal Mail, DPD) to assist with order processing and delivery.
• We may feature your feedback on our website and marketing materials with your consent.
• We retain your data for the duration of our contract and for 6 years afterward for accounting purposes.

4. SUPPLIERS

We collect personal data (e.g., employee names, contact details) to facilitate business transactions, retaining this information for 6 years following the provision of goods or services.

5. IF YOU FAIL TO PROVIDE PERSONAL DATA

Failure to provide necessary personal data may prevent us from fulfilling our contractual obligations, which could lead to the cancellation of a product or service.

6. MARKETING

We may use your personal data for marketing purposes if you have subscribed to our mailing list or shown interest in our services. You can opt-out of marketing communications at any time by email (dpo@resale-it.co.uk) or by phone.

7. MONITORING AND RECORDING

We may monitor and record communications for training, fraud prevention, and compliance purposes. CCTV is in place at our premises for security reasons.

8. LEGAL BASIS FOR PROCESSING PERSONAL DATA

We process personal data based on the following legal grounds:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• Protection of vital interests

9. DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

We may disclose personal data to third parties in the following circumstances:

• To our employees and affiliated entities
• IT service providers and professional advisers
• HMRC and regulatory authorities
• In the event of a business sale, merger, or acquisition
• Police or other authorities when required by law

10. DATA SECURITY

We implement physical, technical, and organizational measures to safeguard personal data. However, no method of transmission over the internet or electronic storage is 100% secure. Always keep your passwords confidential.

11. ACCESS, UPDATE, DELETE, AND RESTRICT PERSONAL DATA

You have the right to access, update, delete, or restrict the use of your personal data. Please contact us at dpo@resale-it.co.uk for any requests.

12. WITHDRAWAL OF CONSENT

You can withdraw consent at any time where we rely on it to process your data. Please contact us at dpo@resale-it.co.uk.

13. CHANGES TO THIS PRIVACY POLICY

We may update this policy at any time. Changes will be posted here, and we will notify you of any significant updates.

14. CONTACT US

If you have any questions or concerns about your data, please contact our Data Protection Officer at dpo@resale-it.co.uk. You can also contact the Information Commissioner's Office (ICO) if you're unsatisfied with our response.

Last Updated: 31/01/2025